Privacy Policy
Last Updated: November 8, 2025
BenaGame operates this shop and website, including all related information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the “Services”). BenaGame uses Shopify as its platform, which enables us to provide you with these Services. This Privacy Policy describes how we collect, use, and share your personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will take precedence regarding the collection, processing, and sharing of your personal data.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read and agree to the collection, use, and sharing of your personal data as described herein.
What Personal Data Do We Collect or Process?
“Personal data” refers to information that identifies you or can be reasonably associated with you. This does not include anonymized data that cannot be linked to you.
Depending on your interactions with the Services, your location, and applicable legal requirements, we may collect or process the following categories of personal data, including inferences drawn from them:
Contact Information: Name, mailing address, billing address, delivery address, phone number, and email address.
Financial Information: Credit/debit card details, payment method, transaction information, and other payment-related data.
Account Details: Username, password, security questions, preferences, and settings.
Transaction Information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, canceled, and past transaction history.
Communications: Information provided when contacting customer support or communicating with us.
Device Information: Device details, browser type, IP address, and other unique identifiers.
Usage Information: How you use and interact with the Services, including browsing behavior.
Sources of Personal Data
We may collect personal data from:
Directly from You – When you create an account, place an order, or communicate with us.
Automatically via the Services – Through cookies, log files, and similar technologies.
From Service Providers – Third parties helping us manage payments, hosting, analytics, shipping, etc.
From Partners or Other Third Parties
How We Use Your Personal Data
Depending on your interactions with us or the specific Services you use, we may process your personal data for:
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Providing, customizing, and improving the Services
To fulfill your purchase, manage your account, process payments, arrange shipping, handle returns, personalize your experience, and improve the Services. -
Marketing and Advertising
To send promotional offers by email, SMS, or other channels, and to show personalized ads based on your interactions. -
Security and Fraud Prevention
To authenticate accounts, protect user data, detect fraudulent or illegal behavior, and maintain safe Services. -
Communication
To provide customer support, respond to inquiries, and maintain our business relationship with you. -
Legal purposes
To comply with regulatory obligations or respond to legal requests.
How We Share Your Personal Data
We may share personal data under the following circumstances:
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With Service Providers (e.g., Shopify, Payment Processors, Fulfillment, Shipping, IT Providers)
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With Marketing and Advertising Partners to help deliver targeted promotions
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With Affiliates and Corporate Entities within our organization
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With Your Consent, for example, to enable social media logins or delivery features
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In case of business transactions, like mergers, acquisitions, or bankruptcy
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For legal or compliance reasons, to enforce policies, defend legal claims, or prevent fraud
Relationship with Shopify
Shopify hosts our store and collects personal data to operate and improve the platform.
Shopify may process personal data across countries, including outside your residence.
Shopify may also use data gathered from your interactions with our store and other merchants to support advanced features, such as personalized advertising or analytics.
For more information on Shopify’s data practices or to exercise your rights regarding data processed by Shopify, please visit:
👉 https://privacy.shopify.com
Third-Party Websites and Links
Our Services may contain links to external websites not controlled by us. We are not responsible for the privacy or security of such websites.
We recommend reviewing their privacy policies before engaging with them.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect data from minors.
If you believe your child has provided personal data, please contact us to request deletion.
We are not aware of any “selling” or “sharing” of personal data for individuals under 16.
Data Security and Retention
While we take appropriate measures to protect your information, no system is completely secure.
We retain personal data only as long as needed to fulfill purposes such as order processing, legal compliance, dispute resolution, or account management.
Your Rights
Depending on your residence, you may have the right to:
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Access your personal data
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Request deletion
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Correct inaccurate data
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Request data portability
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Limit or object to processing
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Withdraw consent
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Manage marketing preferences
You may exercise these rights by contacting us (details below).
We may need to verify your identity before processing certain requests.
Complaints
If you have concerns about how your data is handled, please contact us.
You may also have the right to file a complaint with your local data protection authority.
International Transfers
We may transfer your data outside your country of residence.
When transferring data from the EEA or UK, we use legal safeguards such as Standard Contractual Clauses or transfer to countries with adequate protection.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally.
When we do, we will update the “Last Updated” date and post the revised version on our website.
Contact Information
If you have any questions or wish to exercise your rights, please contact us: